Privacy policy

Privacy Policy

1. Introduction – Our Commitment to You

At EMOI Supply (“we”, “us”, or “our”), we take your privacy seriously. Protecting your personal data and using it in a transparent, fair, and secure way is central to how we operate.

This Privacy Policy explains:

  • What information we collect about you
  • How and why we use it
  • How we share it within our ecosystem of brands and with trusted partners
  • How we keep it safe
  • The rights you have and how you can exercise them

We only collect and use personal data where we have a clear and lawful reason to do so, and where it helps us:

  • Provide you with our services and support
  • Improve your experience across our websites, shops, and services
  • Communicate with you in a way that is relevant and respectful

We will always:

  • Collect and store your data securely
  • Keep it only for as long as we need it for the purposes described here
  • Give you clear choices about how we use your data and how we contact you

You are always in control of your data. If you wish to review, update, or change how we use your information, you can:

By using our services, visiting our websites, or interacting with our brands, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

“EMOI Supply” is a that powers and operates a group of connected brands, services, and tools (our “internal ecosystem - LH Group”).

For the purposes of the data protection laws, EMOI Supply is the data controller of the personal data collected and processed under this Privacy Policy, unless we clearly state otherwise.

Our details:

  • Legal entity name: EMOI SUPPLY LIMITED
  • Registered address: Atlas Business Center, London NW2 7HJ, United Kingdom
  • Contact email for privacy matters: privacy@emoisupply.com

In some cases, we may act as a joint controller or data processor for certain services in collaboration with other companies in our ecosystem or with our business partners. Where this is the case, we will explain this in the specific service or contract terms.

3. Information We Collect, Why We Collect It, and the Benefit to You

The type of personal data we collect depends on how you interact with us (for example, as a customer, website visitor, business client, or contact of one of our brands). We aim to collect only what we need, for clear and specific purposes.

3.1. Information you provide to us directly

Examples:

  • Identity and contact details

    • Name, email address, phone number, postal address, company name, job title
    • Why we collect it:
      • To create and manage your account or orders
      • To respond to your enquiries and support requests
      • To send you confirmations, updates, and important service information
    • Benefit to you:
      • You can receive accurate information, updates, and support tailored to your needs.

  • Account and profile information

    • Login details, preferences, saved settings, communication preferences
    • Why we collect it:
      • To provide a personalised and consistent experience across our services and brands
    • Benefit to you:
      • Faster check-out or orders, more relevant content, and fewer repetitive questions.

  • Transactional and orders information

    • Purchase history, orders details, services used, products ordered, payment-related data (processed via secure payment providers)
    • Why we collect it:
      • To fulfil your orders or services
      • To manage billing, invoicing, and customer support
    • Benefit to you:
      • Reliable service delivery, clear records, and efficient after-sales support.

  • Communications with us

    • Emails, messages, feedback, survey responses, and support tickets
    • Why we collect it:
      • To understand your needs, resolve issues, and improve our products and services
    • Benefit to you:
      • Better service quality and improvements that reflect what you actually need.

3.2. Information we collect automatically

When you visit our websites or use our online services, we may automatically collect:

  • Usage data

    • Pages visited, time spent, clicks, navigation paths, referring URLs
    • Why we collect it:
      • To understand how our websites and tools are used
      • To maintain security and prevent misuse
    • Benefit to you:
      • More intuitive interfaces, better performance, and safer online environments.

  • Device and technical data

    • IP address, browser type, device type, operating system, approximate location (city/country level)
    • Why we collect it:
      • To ensure compatibility, optimise loading times, and protect against fraud or abuse
    • Benefit to you:
      • More stable and secure access, with experiences adapted to your device.

This data is typically collected using cookies and similar technologies (see Section 7 – Cookie Policy).

3.3. Information from other sources

Where permitted by law, we may receive information about you from:

  • Other brands or services in EMOI Supply and our "ecosystem - LH Group "
  • Business partners and service providers (for example, IT companies who supports our website and other business systems and processes, payment providers, or marketing tools)
  • Publicly available sources or professional networking platforms

Why we collect it:

  • To maintain accurate and up-to-date records
  • To better understand our customer base and business relationships
  • To comply with legal and regulatory obligations

Benefit to you:

  • More consistent communication, fewer duplicate requests, and services that are better aligned with your actual context.

4. Sharing Your Data, Why We Share It, and the Benefit to Our Customers

We share it only when necessary, with clear purpose and safeguards.

4.1. Within the Our Group

We may share your data with other brands, services, or business units within the EMOI Supply ecosystem - LH Group where:

  • It is necessary to provide the service you requested
  • It helps us maintain consistent records and support
  • It allows us to offer you relevant services or benefits across our ecosystem

Benefit to you:

  • Smoother experience across connected services
  • Less repetition of information
  • More coherent support and service delivery.

4.2. With trusted service providers

We may share data with carefully selected third parties who help us operate our business, such as:

  • IT and hosting providers
  • Payment processors
  • Customer support tools
  • Analytics and reporting services
  • Email and communication platforms

These providers are only allowed to use your data to provide services to us, under strict contractual terms and data protection obligations.

Benefit to you:

  • Reliable infrastructure, secure payments, and responsive support.

4.3. With business partners

In some cases, we may work with business partners (for example, IT companies, venues, or service providers using our tools) to deliver services to you.

Where appropriate, and where permitted by law:

  • We may share limited personal data necessary to fulfil a service or orders
  • We may receive data from these partners to keep our records accurate and up to date

We will only share what is necessary and relevant for the specific purpose.

4.4. Legal and regulatory requirements

We may disclose your personal data where required to:

  • Comply with applicable laws, regulations, or legal processes
  • Respond to valid requests from public authorities
  • Protect our rights, property, or safety, or those of our customers, partners, or the public

5. Where Your Personal Data May Be Processed

We may process and store your personal data in:

  • The country where you live
  • Other countries where we or our service providers operate

Some of these countries may have different data protection laws. When we transfer your data to another country, we take appropriate steps to ensure your data remains protected, such as:

  • Using standard contractual clauses or equivalent safeguards where required
  • Working only with providers who meet recognised security and compliance standards

By using our services, you understand that your data may be transferred and processed outside your home country, with appropriate safeguards in place.

6. How Long We Keep Your Personal Information

We keep your personal data only for as long as necessary to:

  • Provide the services you have requested
  • Comply with legal, regulatory, or accounting requirements
  • Resolve disputes and enforce our agreements

Retention periods depend on:

  • The type of data
  • The purpose for which it was collected
  • Legal or regulatory obligations

When data is no longer needed, we will either:

  • Delete it securely, or
  • Irreversibly anonymise it so it can no longer be linked back to you.

If you would like more detail about specific retention periods for certain types of data, you can contact us at privacy@emoisupply.com

7. Cookie Policy

When you visit our websites or use our online services, we may use cookies and similar technologies to:

  • Make the site work properly (strictly necessary cookies)
  • Remember your preferences (functional cookies)
  • Understand how visitors use our site (analytics cookies)
  • Improve our content, design, and user experience

Where required by law, we will:

  • Ask for your consent before using non-essential cookies
  • Allow you to change your cookie preferences at any time

You can also control cookies through your browser settings by:

  • Blocking cookies
  • Deleting existing cookies
  • Receiving alerts before cookies are stored

Please note that disabling certain cookies may affect how our websites function or reduce the quality of your experience.

More detailed information about the specific cookies we use may be provided in a separate Cookie Notice on our website.

8. Your Rights

Depending on the laws that apply to you, you may have some or all of the following rights in relation to your personal data:

  • Right to access

    • To request a copy of the personal data we hold about you.

  • Right to rectification

    • To ask us to correct inaccurate or incomplete data.

  • Right to erasure

    • To ask us to delete your data in certain circumstances (for example, where it is no longer needed for the original purpose).

  • Right to restriction of processing

    • To ask us to limit how we use your data in certain situations.

  • Right to data portability

    • To receive your data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.

  • Right to object

    • To object to our use of your data for certain purposes, including direct marketing.

  • Right to withdraw consent

    • Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.

  • Right to lodge a complaint

    • You may have the right to lodge a complaint with your local data protection authority if you are concerned about how we handle your data.

To exercise any of these rights, please contact us at **privacy@emoisupply.com .We may need to verify your identity before fulfilling your request, to protect your data from unauthorised access.

9. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you can contact us at:

We will do our best to respond promptly and handle your request fairly and transparently.

10. Update Your Details

It is important that the personal data we hold about you is accurate and up to date.

You can update your details or preferences by:

  • Logging into your online account (where available)
  • Following the “manage preferences” or “unsubscribe” links in our emails
  • Contacting us directly at privacy@emoisupply.com with your updated information

We encourage you to review and update your information regularly to ensure we can continue to provide you with relevant and reliable services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services or internal ecosystem
  • Changes in law or regulatory requirements
  • Improvements in how we communicate and protect your data

When we make significant changes, we will:

  • Update the “last updated” date below, and
  • Where appropriate, notify you through our website or by email.

Last updated: 28 June 2025