Refund policy
Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can access your accounts to request returns via this link https://shopify.com/65638334677/account (for new customers only). For customers who have account with us, please email to info@emoigroup.com. Please note that returns will need to be sent to the following address: Unit 8, Atlas Business Centre, Oxgate Ln, London NW2 7HJ, United Kingdom.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can access your accounts to request returns via this link https://shopify.com/65638334677/account (for new customers only). For customers who have account with us, please email to info@emoigroup.com. Please note that returns will need to be sent to the following address: Unit 8, Atlas Business Centre, Oxgate Ln, London NW2 7HJ, United Kingdom.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@emoisupply.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@emoigroup.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@emoigroup.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note that gel polishes and polishes cannot be refunded unless the product is damged or defective. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Electrical Goods Purchase Policy
At EMOI Nail Supply LTD, we are committed to providing our valued customers with high-quality electrical goods. To ensure a smooth and satisfactory shopping experience, we have established the following policy for the purchase of electrical goods, with special emphasis on input/output cables and adapters. Please carefully read and understand the terms outlined below before making a purchase:
1. Warranty Coverage:
EMOI Nail Supply LTD provides a warranty for all electrical goods sold, covering manufacturing defects and faults that arise during normal use. The warranty period is typically specified in the product description or on the packaging. This warranty ensures that the product you receive is free from defects in materials and workmanship.
2. Exclusions:
We regret to inform you that we cannot offer replacements or refunds for electrical goods that have been subject to the following:
a. Accidental Damage: Any damage caused to the product due to accidental circumstances, mishandling, or improper use.
b. Neglect: Failure to properly maintain and care for the product, leading to its deterioration or damage.
c. Misuse: Use of the product in a manner contrary to the manufacturer's instructions or intended purpose.
d. Wear & Tear: Gradual deterioration of the product that occurs through regular use over time.
3. Input/Output Cables and Adapters: IMPORTANT NOTICE:
These essential components are integral to connecting electrical goods to power sources and other devices. Due to their nature, they are subject to higher usage, bending, and movement, making them more susceptible to wear and tear over time. As a result, any issues related to input/output cables and adapters will be reviewed case by case .
4. Replacement and Purchase of Input/Output Cables and Adapters:
If you encounter any issues with input/output cables and adapters, we recommend obtaining high-quality replacements from EMOI Nail Supply LTD or reputable retailers to ensure compatibility and performance. Our customer support team can assist you in identifying suitable replacements if needed.
5. Manufacturer's Warranty for Input/Output Cables and Adapters:
Some input/output cables and adapters may come with their manufacturer's warranty. Customers are encouraged to review the respective manufacturer's warranty terms and contact them directly for any warranty claims or inquiries related to these components.
6. Proper Handling and Maintenance:
To maximize the lifespan of your electrical goods and their associated input/output cables and adapters, we strongly encourage you to follow proper handling and maintenance guidelines. This includes:
a. Gentle Handling: Avoid excessive bending, twisting, or pulling of input/output cables and adapters during use and storage.
b. Secure Connections: Ensure a secure and proper connection when plugging and unplugging input/output cables from electrical goods and power sources.
c. Storage Precautions: Store electrical goods and their cables in a cool, dry place away from direct sunlight and extreme temperatures.
d. Regular Inspection: Periodically inspect input/output cables and adapters for any signs of damage, fraying, or loose connections. If any issues are detected, discontinue use immediately and seek suitable replacements.
7. Inspection and Determination:
In cases where customers report a faulty item, our customer support team will carefully assess the product and the circumstances surrounding the reported issue. If it is determined that the fault is due to accidental damage, neglect, misuse, wear & tear, or issues with input/output cables and adapters, the warranty coverage will not apply, and we will not be able to offer a replacement or refund.
8. Reporting Issues:
If you believe you have received a faulty electrical item, promptly contact our customer support team within the warranty period. Please provide detailed information about the issue and any relevant photos or videos to assist in the evaluation process.
9. Manufacturer's Warranty:
For certain products, there may be an additional manufacturer's warranty that extends beyond our coverage. In such cases, customers are encouraged to reach out to the manufacturer directly to claim any applicable warranty benefits.
10. Consumer Rights:
This policy does not affect your statutory rights as a consumer, which may include rights to a refund or replacement for faulty goods under consumer protection laws in your jurisdiction.
11. Discretionary Replacements:
While we cannot offer replacements or refunds for items excluded under this policy, EMOI Nail Supply LTD may, at its sole discretion, choose to provide assistance or offer discounted replacements as a goodwill gesture in certain exceptional circumstances. By making a purchase of electrical goods from EMOI Nail Supply LTD, you acknowledge and agree to abide by the terms and conditions outlined in this policy, with a special emphasis on the exclusion of input/output cables and adapters from warranty coverage. Our aim is to ensure your satisfaction and provide you with the best products and services possible.
Please feel free to contact our customer support team if you have any questions or require further clarification regarding this policy.
Note: This policy and its addendum are subject to change without prior notice. Customers will be bound by the policy in effect at the time of their purchase.